FAQ
Check out the most common questions our customers asked. Still have questions? Contact our customer support.
What does a Mystery Pack include?
Each Mystery Pack contains a selection of premium fidget toys, including fidget spinners, stress balls, fidget cubes, and other innovative designs. The contents are carefully curated by our team to ensure quality, functionality, and variety. Occasionally, we include exclusive or limited-edition items only available to subscribers.
Can I customize my subscription?
Yes! You can manage your subscription at any time through your account dashboard. This includes changing your subscription plan, updating your shipping address, pausing your subscription, or skipping a delivery if needed.
When will I receive my Mystery Packs?
We ship all subscriptions uniformly in the middle of each month. Typically, your Mystery Packs will arrive within 4-12 days after shipment. This ensures that you receive your fidget toys promptly and can enjoy them without long waiting periods.
Can I gift a subscription to someone else?
Absolutely! Gifting a subscription is a great way to surprise a friend or loved one with a continuous stream of fidget toys. During the checkout process, you can select the Gift Subscription option and provide the recipient's details.
Do you offer international shipping?
Yes, we ship to select international destinations. Shipping rates and delivery times may vary depending on the country. Please check our Shipping Information page for more details or contact our support team for assistance.
What if I receive a damaged or missing item?
Your satisfaction is our priority. If you receive a damaged or incomplete Mystery Pack, please contact our customer support team within 7 days of delivery. We will promptly address the issue by sending a replacement or providing a refund as needed.
What makes EDC Gateway different from other subscription services?
At EDC Gateway, we specialize in fidget toys, ensuring that each Mystery Pack is filled with practical, high-quality items that enhance your relaxation and focus. Our commitment to innovation and customer satisfaction sets us apart, providing a seamless and exciting subscription experience tailored to fidget toy enthusiasts.
How can I manage or cancel my subscription?
Managing your subscription is simple:
- Log in to your EDC Gateway account.
- Navigate to the Subscription Management section.
- Choose to update your plan, pause, or cancel your subscription.
There are no cancellation fees, and your subscription will remain active until the end of your current billing cycle.
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